Lite Energy is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in alignment with the Act’s 13 privacy principles.

1. Purpose of Collection

We collect personal information solely for lawful purposes related to our services, ensuring that the information is necessary for those purposes. We do not require identifying information if it is not essential.

2. Source of Information

We prefer to collect personal information directly from you. However, in certain situations, we may collect information from other sources, such as:

• With your permission.
• When collecting directly from you would undermine the purpose of collection.
• From publicly available sources.

3. Notification of Collection

When collecting your personal information, we will inform you about:

• The purpose of collection.
• The intended recipients of the information.
• Whether providing the information is voluntary or mandatory.
• The consequences of not providing the information.

4. Manner of Collection

We collect personal information lawfully, fairly, and without unreasonable intrusion, taking special care when dealing with children and young people.

5. Storage and Security

We implement reasonable security safeguards to protect your personal information from loss, misuse, or unauthorized access, including limiting employee access to necessary information only.

6. Access to Personal Information

You have the right to request access to your personal information held by us. We will provide access promptly unless there are valid reasons to refuse, such as safety concerns or legal impediments.

7. Correction of Personal Information

If you believe that the personal information we hold about you is incorrect, you may request a correction. If we do not agree that a correction is necessary, we will take reasonable steps to attach a statement of correction to the information, reflecting your perspective.

8. Accuracy Before Use

Before using or disclosing your personal information, we take reasonable steps to ensure it is accurate, complete, relevant, up-to-date, and not misleading.

9. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected.

10. Use of Personal Information

Your personal information is used solely for the purposes for which it was collected or for directly related purposes. Any other use requires your consent, except in specific circumstances permitted by law.

11. Disclosure of Personal Information

We disclose personal information only under the following circumstances:

• With your authorization.
• For purposes directly related to the original collection purpose.
• When required by law.
• To prevent or lessen serious threats to public health or safety.

12. Disclosure Outside New Zealand

We will transfer your personal information overseas only if the recipient is subject to comparable privacy safeguards, has agreed to protect your information adequately, or with your express permission, unless required by law.

13. Unique Identifiers

We assign unique identifiers to individuals only when necessary for our operational functions and ensure that such identifiers are not misused.

Contact Us

If you have any questions or concerns about our Privacy Policy or your personal information, please contact us at:

• Email: office@liteenergy.co.nz
• Phone: 0800 548 3674
• Address: Wellington, New Zealand

By using our services, you agree to the terms of this Privacy Policy as well as our Terms of Service. We may update this policy from time to time, and any changes will be posted on our website.